.png)
Last updated 7/24/2023
​
Thank you for your purchase from Entity Candles. We want you to have a delightful shopping experience with us. Please carefully review our refund and exchange policy below:
All Sales are Final:
- Please note that all sales are final, and we generally do not offer refunds or exchanges for change of mind or other reasons.
Exception for Damaged Products:
- The only exception to our no refund or exchange policy is if your order arrives with a damaged item due to delivery mishaps.
- In case you receive a damaged product, you must notify us within 7 days of the delivery date.
- To request a refund or exchange for a damaged item, please send pictures of the damaged product to info@entitycandles.com.
Return Process for Damaged Items:
1. Take clear photographs of the damaged item, clearly showing the issue.
2. Email the pictures to info@entitycandles.com along with your order number and a brief explanation of the damage.
Resolution for Damaged Items:
- Upon receiving the pictures and verifying the damage, we will review your request and contact you to provide a suitable resolution.
- The resolution may include a refund, store credit, or an exchange for the damaged item, depending on stock availability.
Please Note:
- We do not offer refunds or exchanges for issues that occur after the 7-day window from the delivery date.
- Items must be unused and in their original condition to qualify for any potential refund or exchange.
At Entity Candles, we take pride in crafting high-quality products and ensuring they are carefully packaged for delivery. In the unlikely event that a damaged item is received, we will do our best to resolve the issue promptly.
If you have any questions or concerns regarding our refund and exchange policy, please don't hesitate to contact us at info@entitycandles.com. Our team is here to assist you.
Thank you for choosing Entity Candles, and we hope you enjoy the soothing ambiance our handcrafted candles bring to your space.